Return and Refund Policy

At AuroreBlanc, customer satisfaction is very important to us. If you are not fully satisfied with your purchase, please contact us at contact@auroreblanc.shop and our support team will be happy to assist you.

Returns

We accept return requests within 30 days of receiving your order. To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.

To start a return, please contact us at contact@auroreblanc.shop with your order number and the reason for your return request.

Refunds

Once your return is received and inspected, we will notify you by email regarding the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method. Please note that it may take several business days for the refund to appear on your bank statement, depending on your payment provider.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible at contact@auroreblanc.shop with your order number and photos of the issue. We will review your case and provide a suitable solution.

Non-Returnable Items

For hygiene and safety reasons, certain items may not be eligible for return if they have been used, worn, washed, or damaged after delivery.

Return Shipping

Customers may be responsible for return shipping costs unless the item received was damaged, defective, or incorrect.

Contact

If you have any questions about returns or refunds, please contact us at contact@auroreblanc.shop.